LACERS Active Members Update for March

LACERS OFFICES CLOSED ON MONDAY, MARCH 31

City Holiday: LACERS is closed on Monday, March 31, 2025, in observance of Cesar Chavez Day.

IMPORTANT: NEW APPOINTMENT SYSTEM

LACERS has a new appointment-based system called QLess. You can now choose from three appointment options: in person, via Zoom, or over the phone. These options provide timely and convenient access to get your questions answered. Click here to make an appointment online or call (800) 779-8328.

How Does It Work?

1. Book Your Appointment: You can schedule your appointment 24/7 and select the most convenient available times, including same-day options.

2. Receive Details: Once you book, you’ll receive a confirmation page with all the important information—address, appointment duration, and directions.

3. Manage Your Appointment: You can easily reschedule, cancel, or add another appointment if needed and receive helpful text reminders.

Check out how easy it is! Watch our QLess video.

Appointments aren’t necessary if you drop off documents and don’t need to speak to anyone. Please note our operating hours below:

Front Desk
8:00 a.m. – 4:00 p.m., Monday – Friday (appointments only)

Phone Hours
7:00 a.m. – 4:00 p.m., Monday, Wednesday, Thursday, Friday
7:00 a.m. – 3:00 p.m., Tuesday.

We’re Here to Help:
If you have any questions about using QLess or need assistance with your appointment, feel free to call us at (800) 779-8328. Our team is here to help you.

*Please be advised that pre-entry metal detector screening requirements are in place at LACERS’ headquarters, and a current government-issued photo identification or City employee badge is required to enter our building except when attending public meetings of the LACERS Board of Administration. Parking is not available at the building. Paid parking lots, public transit, and street parking are available nearby.

COME VISIT LACERS AT THE CITY HALL FARMERS’ MARKET

LACERS’ Member Engagement Team will be at City Hall Farmers Market, 200 N Main St, Los Angeles, CA 90012, on Wednesday, March 26, from 11:00 a.m. to 1:00 p.m. Stopping by is a convenient way to get your general retirement questions answered. Assistance is provided on a first-come, first-served basis, and the first 5 visitors will receive a LACERS swag item, so don’t wait to come see us!

ARE YOU PAYING FOR SOMETHING YOU NO LONGER NEED?

As LACERS Members near retirement, one voluntary program they should consider cancelling is the Family Death Benefit Plan (FDBP). Often times, employees elect to participate in the FDBP plan early in their City career due to having a young family, dependent parent and/or not qualifying for other survivorship benefits due to an insufficient amount of service credit. As Members move further along in their career, these criteria may not exist and cancelling the FDBP should be considered.

Furthermore, although Members may be eligible for additional benefits depending on their years of service credit, FDBP cannot be paid in conjunction with a Service Retirement Survivorship or Deferred Service Retirement Survivorship.

When to Cancel?
Members should cancel FDBP when they:
- No longer have young children and/or dependent parents; and,
- Qualify for either a Service Retirement Survivorship or Deferred Service Retirement Survivorship.

How to Cancel?
Cancelling is easy. Simply review and complete this FDBP Cancellation Form and return it to LACERS. If you are not sure if you should consider cancelling FDBP, please call (800) 779-8328 and we will assist you.

UPCOMING BOARD OF ADMINISTRATION MEETING

The next meeting will be on Tuesday, March 25, at 10:00 a.m. Visit our Agendas and Minutes webpage for more information.

*ADA Statement: Sign Language Interpreters, Communications Access Real-Time Transcription, Assisted Listening Devices, or other auxiliary aids and services may be provided upon request. To ensure availability, you are advised to make your request at least 72 hours before the meeting you wish to attend. Due to difficulties securing Sign Language Interpreters, notice is strongly recommended for five or more business days. For additional information, please contact (800) 779-8328 or RTT (888) 349-3996.