IMPORTANT: APPOINTMENT REQUIRED FOR IN PERSON ASSISTANCE

APPOINTMENT REQUIRED FOR IN PERSON ASSISTANCE

LACERS utilizes an appointment-based system for all Members who need in-person assistance. There will be two options for appointments: in person, at our headquarters, and virtually, via Zoom. These  options will allow for timely and convenient access to get your questions answered. Click here to make an appointment online or call (800) 779-8328. 

Appointments aren’t necessary if you drop off documents Monday – Friday 8:00 a.m. – 4:00 p.m., and don’t need to speak to anyone. Please note that our operating hours have changed. 

In-Person and Virtual Appointment Hours
8:00 a.m. – 4:00 p.m., Monday – Friday

Phone Hours
7:00 a.m. – 4:00 p.m., Monday, Wednesday, Thursday, Friday
7:00 a.m. – 3:00 p.m., Tuesday

*Please be advised that pre-entry metal detector screening requirements are in place at LACERS’ headquarters, and a current government-issued photo identification or City employee badge is required except when attending public meetings of the LACERS Board of Administration. Parking is not available at the building. Paid parking lots, public transit, and street parking are available nearby.